Are returns free?
Unfortunately, no. It costs a flat rate of $9.60 to return your item/s. Visit our Returns & Exchanges page.
Can I return sale items for a refund or exchange?
Yes, you can.
Are there any exclusions to returns and exchanges?
Yes, due to hygiene reasons, delicate items such as underwear, swimwear, jewellery and personal products cannot be returned. Items that have been worn, washed, or had the tags removed also cannot be returned.
Can I track my returns?
Yes, you can track your return here: https://www.shippit.com/track-your-package/
How long does it take to process my refund?
Your refund will be processed within 3-5 business days of receiving your item/s.
How long does it take to process my exchange?
Your exchange will be processed within 3-5 business days of receiving your item/s.
What if I don’t meet the requirements of the returns policy?
If you do not meet the returns policy requirements, we will not process a refund or exchange. Please be aware that in this case, you will be responsible for shipping costs or parcel collection from our fulfilment centre if you wish to keep the item/s.
What if my parcel for return does not arrive at your fulfilment centre?
We advise that when completing the returns process that you register tracking for the parcel. If tracking is not provided and the parcel is lost, we will not be able to process a refund or exchange as this is the responsibility of the customer.
What if I paid using Afterpay or Paypal to purchase?
Refunds and exchanges are still eligible if you paid via Afterpay or Paypal.
How do I return something from NZ?
Please contact our Customer Care team and they will assist you through this process.
Something has gone wrong with my return, what do I do?
Please contact our Customer Care team and they will assist you.
What will happen if I am not home to sign for my parcel?
All parcels are marked 'Authority To Leave'. If you do not wish to allow authority, we recommend using 24/7 Parcel Lockers.
How do I get free shipping?
Orders over $150 will be granted free shipping. Please note, this is for Australian and New Zealand customers only.
How can I track my order?
When your order is ready to be dispatched you will receive a tracking notification number.
Can I change my delivery address?
Yes. If you wish to change your delivery address, please login to the tracking portal and follow the prompts to update your information.
I want my parcel quickly, what can I do?
Express Shipping is the best way to guarantee your parcel arrives quickly.
Do you ship internationally?
Yes. We ship to New Zealand, United Kingdom, United States, Canada and Singapore. Please keep in mind, additional shipping rates apply.
I got the wrong item in my parcel, what do I do?
If you for some reason you have received the wrong item, please contact our Customer Care team and they will assist in getting you the correct item/s.
Can I Click & Collect?
Yes. If you wish to Click & Collect, please change your delivery option to 'Pick Up'. Our fulfilment centre is open Monday-Friday from 10am-4pm and is located at 778 Parramatta Rd, Lewisham, Sydney.
I am not sure what size to buy?
Our Size Guide is the best way to decide which size to purchase.
How do I care for my new products?
Please follow the care label instructions carefully. This information can be found on the product page of the item, as well as the inside tag on the garment.
Can I buy a gift card?
Yes. Gift Cards are available via the Clothing menu on our site.
How do I leave a review on your product?
We pride ourselves on great value and great quality product, so we would love to hear what you think. To leave a review, scroll to the bottom of the product page and select 'Write A Review'.
Where else can I buy the brands on your website?
You can find our brands on the Iconic, David Jones Online, selected David Jones stores, Westfield Direct and other smaller marketplaces.
Where can I try on your product?
Our product is available to try on at selected David Jones stores. These stores include Robina, Indooroopilly, Hay Street, Carousel, Marion, Miranda, Doncaster, Tuggerah, Macquarie, Hornsby, The Glen, Queen Street Plaza and Rundle Mall.
What’s your ABN number?
78 631 091 355
I forgot my login details, how do I update them?
Go to our Login tab and select 'Forgot Password'. Follow the prompts to update your account details.
Can I use the $20 sign up voucher more than once?
This voucher is only valid for one use per customer.
Do you have a VIP membership program I can join?
To stay up to date with our latest promotions and exclusive member offers, subscribe to our newsletter. To do this, scroll to the bottom of our Home Page and type your email address in the Sign Up bar.
Yes. Visit our Privacy & Security page.
I can't find the answer I am looking for.
If you are unable to find an answer to your question, please contact our Customer Care team.
What are Cookies?
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